Privacy Policy

LuggVac uses customer information to process purchases, fulfil orders and provide customer support. For questions about this policy or your information, email luggvac@gmail.com.

Information used to fulfil your order

When you place an order, we collect the contact, billing and delivery information you provide, along with your order details. We use this information to process payment, arrange delivery, send order updates and assist with enquiries or returns.

Payments and service providers

Payments are processed through Stripe. We share the information needed to complete your purchase with payment, hosting, fulfilment and delivery providers. Our fulfilment partner Doba and the relevant supplier receive the delivery and order details needed to ship your purchase. Service providers may process information outside your country of residence.

Cookies and store functionality

Our store uses cookies to maintain your shopping cart and checkout session. You can control cookies through your browser settings; blocking essential cookies may prevent cart or checkout features from working.

Retention and your requests

Order and support records are retained as needed to fulfil purchases, handle returns, maintain business records and meet applicable obligations. To request access to, correction of or deletion of your personal information, contact us using the email address above. Some records may need to be retained for accounting, transaction or other legal requirements.

Contacting us

Messages submitted through our contact form are stored privately in WordPress and sent to our support email so we can respond to your enquiry. Information sent directly by email is also used to assist you. Please do not email card numbers or sensitive payment credentials. This policy may be updated to reflect changes to our store and services.